Last updated December 01, 2020
Customers purchase products from our website in accordance with provincial laws from which they reside. Products shipped to customers can and will require a signature of an adult over the age of 19. Canada post and/or couriers may require customers to pick up their packages at their local post office or depot.
As per Canada Post the following statement now applies to our packages:
” This item requires a signature and proof of age. Due to the evolving situation surrounding the Coronavirus, the process for handling personal contact Items (signatures) by both our collection, delivery and retail employees is changing. All items requiring a signature will now be taken to a postal outlet for pickup where a signature can be safely captured in a controlled and sanitized environment. I apologize for the inconvenience. ”
We do not accept returns/chargebacks of any kind for products and invoices above $100 if provided after 180 days after the purchase. Liquor corporations must notify us of any issues with their orders, including concerns related to not selling through the product within the 180-day timeframe provided. Any returns and chargebacks received after this period will not be accepted. By purchasing from us, liquor corporations agree to these terms and conditions.
Refunds are reviewed on a case by case basis. Refunds for reasons out of our control require the returned package before the refund is applied. We do not refund the cost of shipping once the package is in transit and/or delivered.
In the event that any payment owed to Moonshine Creek is not received by the due date, a late charge of (1.5%) per month will be applied to the balance due. This charge will be calculated daily and compounded monthly.